Customer Service

The Golden Rule of Talent Acquisition and Candidate Experience

“Approach talent acquisition as you do every important relationship—with compassion, transparency and open communication—and treat candidates the way you’d want your mother treated if she were interviewing.” That’s West Monroe Partners’ Golden Rule of talent acquisition, which Adela Schoolderman shared with attendees of a recent Talent Board webinar. Schoolderman is Talent Acquisition Manager and Diversity… more The Golden Rule of Talent Acquisition and Candidate Experience

#35 – To Think Beyond the Confines of Our Own Prescribed Roles – Victorio Milian

The Reach West Radio show welcomes Victorio Milian, a Senior HR Consultant at Humareso, a provider of consultative human resources services. He’s also a public speaker, as well as a student of photography and the creative arts in general. Whether it’s with a professional attempting to define their individual value proposition, or helping an organization… more #35 – To Think Beyond the Confines of Our Own Prescribed Roles – Victorio Milian

#10 – What You Become Will Surprise You – Mark Willaman

The Reach West Radio show welcomes Mark Willaman, CEO of HRmarketer and fisher VISTA, companies he founded in 2000. In 1993 he left a well-established global employer for an HR technology startup, something quite risky at any time but especially pre-public internet. Then he launched his own startup called HRmarketer in 2002 and through boom… more #10 – What You Become Will Surprise You – Mark Willaman

Deliver And You’re A HR Technology Software Myth-Buster

It’s amazing sometimes that we actually ever progress beyond wishful thinking and myths perpetuated by us. I’ve been in the HR technology space for almost 16 years now, and we never fail to fail. Meaning, we never fail to hypothesize and perpetuate that most HR and talent acquisition practitioners hate their tools and technologies are… more Deliver And You’re A HR Technology Software Myth-Buster

E-Mail Health Will Drive You Mad

The bell sounds woke me. They were continuous and getting louder by the second. Ding-a-ling-ding-a-ling! I raised my head and there they were – dozens of them! Then hundreds! Falling from the virtual clouds around me into MS Outlook like a deluge of rain filling bucket after bucket. Ding-a-ling-ding-a-ling! Then there were thousands! I tried… more E-Mail Health Will Drive You Mad

The Christmas Miracle of Over-Diagnosing

I still couldn’t believe our car wasn’t back yet. The local auto shop owner shrugged and shook his head. “Sorry Kevin, but I’m going to have to lock up. I don’t want you to have to wait in the rain either, so I’m happy to give you a ride home. You don’t live far, right?”… more The Christmas Miracle of Over-Diagnosing

Two Things: Detach and Wish Them Well

“Spirits turned bitter by the poison of envy Always angry and dissatisfied Even the lost ones, the frightened and mean ones Even the ones with a devil inside Thank your stars you’re not that way Turn your back and walk away Don’t even pause and ask them why Turn around and say goodbye All that… more Two Things: Detach and Wish Them Well

And that’s why smarter working is the smartest

That was refreshing. Sitting there comfortably in my home office nook, speaking with a global healthcare customer about the future of work and the fact that recruiting “local” means “anywhere” for many professions and job families — the way work gets done becomes about how and when it gets done, not where. Where the proverbial “battle for… more And that’s why smarter working is the smartest

The Candidate Experience and Missed Opportunities

This article was originally published at Recruiting Trends. When it comes to push and pull, employers have got the marketing model down. At least, that is, when it comes to talent acquisition broadcast and attraction. From their career sites to social media to search engine optimization, employers promote their brands and jobs and attract the… more The Candidate Experience and Missed Opportunities

Go Ahead and Roll Your Big and Gaudy Candidate Experience Dice

On a plane bound for Boston and corporate training with my new employer Peoplefluent, I’m reading the chapter in Sheryl Sandberg’s Lean In where she discusses social science’s “bias blind spots,” and how the more our bias actually rears its ugly when we think we’re truly being objective in activities like recruiting and hiring new… more Go Ahead and Roll Your Big and Gaudy Candidate Experience Dice

From Magical Distractions To Long-Tail Development

“Alternating currents force a show of hands. Rational responses force a change of plans. Anything can happen…” –Neil Peart Even elevating the customer experience… The crush of the crowds and screaming children. The line lines waiting in the summer heat. Then finally you’re inside air conditioned corridors where magical distractions abound. Your wait hasn’t disappeared;… more From Magical Distractions To Long-Tail Development

The 3 F’s of Sweet Community Management

The high school kid in the back continued to cause a ruckus. He laughed at our career development recommendations and made snide comments under his breath, his posse around him laughing along as well. At one point one of my career co-panelists, an HR professional, asked the boy, “What do you want to get paid to do after high… more The 3 F’s of Sweet Community Management